Refund policy

Return & Refund Policy

Important Information

You have 30 days from the date of delivery to request a return.
Refunds are processed within 5 business days after your returned item has been received and inspected.
No restocking fees are charged.
Customers are responsible for return shipping costs.
Exchanges are accepted, subject to product availability.
Items marked as Final Sale, as well as hygiene-sensitive products, cannot be returned once opened or used.
This Return & Refund Policy is subject to our Terms of Service.

Returns

You have 30 days from the date of delivery to submit a return request. Unfortunately, we are unable to accept returns requested after this period.

To be eligible for a return, items must be:

Unworn and unused
Unwashed
In their original condition
Returned with all original packaging and tags attached

To start a return, please contact Miles & Claire at info@milesclaire.com with your order number and reason for the return. Our Customer Care team will provide return instructions and the appropriate return address.

Please securely package your items and use a tracked shipping service when sending your return. Customers are responsible for all return shipping costs. We recommend keeping your tracking information until your return has been successfully received and processed.

No restocking fees are charged.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund after the applicable processing period, please contact our Customer Care team at info@milesclaire.com.

Exchanges

If you would like to exchange an item for a different size or another product, please contact us at info@milesclaire.com with your order number and details of the item you would like to exchange.

All exchanges are subject to product availability. If your requested item is unavailable, our Customer Care team will help you find a suitable alternative or arrange a refund where applicable.

Order Cancellations

If you wish to cancel your order, please contact us at info@milesclaire.com as soon as possible.

Orders can only be cancelled before they have been processed. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact Miles & Claire within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the damaged, defective or incorrect item

Send your request to info@milesclaire.com. Our Customer Care team will review your claim and work with you to provide an appropriate resolution as quickly as possible.